Customer Reviews

Always pleased with the treatment by the folks at the service desk.

Good communication regarding the maintenance completed on vehicle.

My ABSand traction light stayed on and was not able to be re-set. It required a part that Cadillac did not have in stock for our 1997 Deville. I was able to locate a part with the guidance of Shellie. As always Shellie and the service department with their excellent service got me on the way AGAIN.

great staff - Shelly was a huge help

We came in to have a second key and remote programmed for my 2012 Escalade. Your service team was very helpful and took care of us in a friendly and efficient manner. We'll be back for our routine service.

I have always appreciated Baker Cadillac, my neighborhood dealer!

I had a tire low on air pressure on my way to work. I pulled into Durand Cadillac. They took a look at it right away and saw I had a nail in my tire. They repaired the tire and got me on my way to work. I appreciate the quick response to my need. They saved the day!

I requested service with short notice and the dealership (Kevin) was able to fit me in promptly. They began working on my vehicle in less than half hour after I arrived. They noticed I was overdue for an inspection sticker and were able to do the inspection while I was there and provided the service quickly. Overall a good experience.

Always great service at Baker/Durand. Videos that are sent about the work done are great explanations. They always do a great job making the service experience as smooth as possible for the customer

very happy

I have a Cadillac dealer in my town one mile from my home and I travel to Leominster for service. I have found courteous,professional and excellent service for 22 years. I purchased an XT5 in 2018 because of this service.

Tom at the service desk always welcomes me and treats me like an old friend. He is helpful in his recommendations and suggestions to keep my car in the best operating condition. I appreciate the expert attention your service technician (Scott) gave to a tire and rim leaking issue I had. His video was very helpful to me to understand what the problem was and how to fix it. This dealership is First Class.

Tom Haley and Andy are a GREAT TEAM and have always given me concierge treatment

Everyone was friendly, businesslike and knowledgeable. From the check-in, to the checkout they were very efficient, friendly, professional and helpful.

I called Tom from the airport. My car was registering a low tire, which was the same one that had been filled with air a week ago, as I headed to the airport. Tom asked what the pressure was and told me that I could drive to Leominster without a problem. As soon as I arrived, my car was taken into the dealership. At about the same time, I received an email from OnStar telling me that it was two tires. Tom kept me informed and even offered to give me the nail that was in my tire. He offered me the opportunity to leave the car and return the following day. But, my schedule would have required that I couldn't return the loaner for another week. So, Tom ensured that my car was fixed within 20 minutes, which was awesome.

Tom at the service desk is very friendly. My car was picked up while I was at work and I was able to get my car a few hours later.

Always a good experience with the excellent service department here.

Came in for oil change. Service department was easy to work with.

I did not have an advance appointment and experienced a problem suddenly-stabilitrack lights came on. Problem fixed and car delivered in time to catch ferry back to home

Friendly service, love the video from the service tech showing what he checked out and did. Very happy with the service and love our Cadillac!