355 Reviews Found
Confirmed Service Customer
Tom in service was courteous, helpful, knowledgeable, thoughtful, accurate in his estimates.
Jon R.
WORCESTER
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Confirmed Service Customer
I really appreciate the courtesy pick up (and loaner) when I need service on my vehicle. I have an extended warranty on the vehicle and was disappointed that the most recent repair was not covered under this warranty. It seemed to me to be a matter of definition and of splitting hairs over the coverage to the part(s) that were defective on the electric window mechanism. It was an expensive repair and I should have had it addressed while the auto was under the factory warranty.
Mary R.
NEEDHAM
Business Response
Hello, we regret to hear that you were disappointed with your experience at Durand Cadillac. When you have an opportunity, please give us a call so we can work with you to resolve your concerns. Thank you, and take care.
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Confirmed Service Customer
Had regular oil and filter change ... was also charged for tire rotation. Your competition includes the rotation as part of their service. I think $33 is outrageous for a rotation. It only takes 5 minutes to do ... not impressed.
Eugene C.
ACTON
Business Response
Hello, we strive to provide great service to all our customers so we appreciate your feedback. Please don't hesitate to give us a call if you'd like to discuss your concerns in further detail. Your satisfaction is very important to us, and we hope to be of assistance in the future. Take care.
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Confirmed Service Customer
Our special thanks and appreciation to Tom Haley and Peter Jokinen for their exceptional and timely help when the cold weather claimed our mature battery. They got us in quickly and had us on our way to happy motoring again. Durand is the best.
Lawrence V.
LITTLETON
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Durand Cadillac. Please don't hesitate to reach out to us if there's anything more we can do! Take care.
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Confirmed Service Customer
What is to be said about Shelley! She is the most informed and capable individual who I have ever been associated with regarding my auto repair. She is a diamond!!!
Colin M.
LEOMINSTER
Business Response
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Durand Cadillac! Please don't hesitate to reach out if there's anything we can do for you. Take care.
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Confirmed Service Customer
except it took a day and half to do a simple oil change and tire rotation other wise it was good
Judith F.
FITCHBURG
Business Response
Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything we can do for you. Take care.
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Confirmed Service Customer
Tom Haley is efficient and careful in his working with us in carrying out requests for service. He deals competently with issues and adjusting accordingly. Andy also merits compliments for his quality services.
Kevin P.
CONCORD
Business Response
Hi, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Take care.
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Confirmed Service Customer
Shelly in service always keeps me updated on status of my repairs. She’s an asset to your organization.
Timothy M.
PAXTON
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Durand Cadillac. We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hi, it’s great to hear everything went well during your visit! We hope to be of service to you again in the future. Best wishes, Durand Cadillac
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Business Response
Hi, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Durand Cadillac
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Confirmed Service Customer
The mechanic was helpful and very nice. In the past I’ve asked for my bumper to be looked at a few times before at Baker. Customer service told me a on a few occasions it couldn’t be fixed (I think they never checked) but the mechanic put clips on and fixed it (in just a few minutes) That’s after a few years of having it like that and bringing it to Baker for ALL maintenance and repairs.
Nancy T.
BOLTON
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We will do our best to improve our service to assist you in the future. Take care!
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Confirmed Service Customer
Shelly in service is always very helpful with any issue I have. I highly recommend your service department.
Joann W.
RUTLAND
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Everything went well. Car serviced, issues resolved. Loaner car ready when I arrived
William T.
LEOMINSTER
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Durand Cadillac and we hope to see you again.
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Confirmed Sales Customer
Very pleasant experience purchasing my first Cadillac, both John Camper and the owner Joel were so nice and genuine. I look forward to a long relationship!
Michael C.
CARLISLE
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
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Confirmed Service Customer
At the beginning the service dept wasn't friendly or accomodating. It took us 3 wks to get service because we needed a loaner and had to cancel because of ice. 1+ wk each time we tried to schedule..no cars available. Take it or leave it attitude from girl at desk. On day they were to meet me with loaner, no show. When I called > they were 1/2 hr late, girl said we're busy and we don't have a loaner for you unless you want a 2010 Subaru. Again..take it or leave it. I'll leave it. Had to get supervisor, who did try to make ammends and got a suitable loaner. Complained to sales person 2 wks into 3 wk ordeal, w/ no response. After speaking w/ service manager, also spoke with Joel Baker. They brought a loaner. Mostly told me user error, ice causing emmission warning, nothing wrong with balancing, speaker, technology...etc, even though they sat in my lot for 30 minutes trying to figure it out after saying nothing wrong. This is not your father's Cadillac and it's also not your father's Cadillac service philosophy. Wish I could return it and go back to my Lincoln!
Judy S.
ASHBURNHAM
Business Response
Thank you for your honest feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. If you're willing to speak with us further, we'd like the opportunity to turn your experience around. Please contact us at (978) 534-6566 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you soon. Take care!
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Business Response
We always strive to deliver the best service experience so we are delighted to see your review! Feel free to reach out to us if you ever need anything else. Have a fantastic day!
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Confirmed Service Customer
Everyone is pleasant and friendly. Always a very good experience.
Richard G.
TOWNSEND
Business Response
Hello, we're so happy to hear you always have a good experience with us. We sincerely value your business and look forward to your next visit! Take care!
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Confirmed Service Customer
they are, as usual, very accommodating with the pick up and delivery of my veh. Always pleasant and greeted upon arrival. I find that they work as a team - always have
Cheryl B.
LEOMINSTER
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you're ever in need of more help, please let us know. Take care!