Customer Reviews

Great experience.

Randy Tucker was responsive and very helpful to me through the car purchasing process.

Pleased with the work that the shop does. Long is very close to me but I can’t trust them. They always tell me I have a serious problem with my vehicle. Even with my SRX under warranty I had to pay for a rental.

Repair went well, thanks to Tom in the service department. Always a pleasure to deal with him.

The convenience and professionalism of the service team is unmatched. I'll continue to bring my business here because of the service team.

My car was personally picked up by Tim Fletcher and service I am a physician so it is hard to leave office

Stopped by for a mass inspection, in and out in under 30 mins. Just terrific people and great service.

For some unknown reason the top part of the cars dash had come loose. Tech's made a decision to replace defective part. When replacement part came and appt was set up. The defective part was replaced and all seems fine.

I've never had better service. They're thorough and careful and considerate.

Great service from SHelly !

Waiting two weeks for a part to come in was a little long.

We are always satisfied with the service we receive at your dealership.

The Durand Service Dept did their usual fine job on my car. I appreciate the extensive look at the vehicle and video record of the work done. Appointments are easy make and the work is done in a timely fashion.

Tom is always helpful and knows my car

Was anxious when I saw Durand purchased. Wanted to be sure the small town, family oriented Baker would still exist. I'm happy to say, I see all the same, helpful faces and nothing has changed.

Everyone is very nice, professional and courteous. I drive a luxury vehicle and I like to be treated as such.

As usual exceptional service. My problem was resolve in a very timely and efficient way. Shelley was my consultant and she as always did an outstanding job.

Tom in service is outstanding as are the rest of service

Smooth seamless process promised did not happen. Had to push for some sort of compensation for all the inconvenience, mistakes and delay

My car is a 2018 Cadillac ATS with 52,000 miles on it. I was driving on route 2 traveling the speed limit in the left lane at 55 MPH. I lost full control of my vehicle which was a true life threatening situation. I was horrified as I had zero control of the car in the right lane of a highway with my hazards on. Come to find out the next day after it was towed off of the highway that my rear differential and both of my front axles hadn’t been pulled out. This was very concerning especially because I was on a highway when it happened. After explaining that Cadillac roadside assistance was who told me off of the highway I was appalled by the fact that this is clearly a mechanical issue and I was being spoken to as if I pulled the rear differential and axle shafts out while driving on the highway! I have had a Cadillac for almost 7 years at this point and had NEVER been spoken to this way before. After finding out what was wrong with the car I had called other auto body shops to see their take and also get estimates. They all thought I was kidding when I told them all 3 of these had come out and explained exactly how this must be mechanical especially because my car is ALWAYS serviced at a Cadillac dealer for oil changes, tire rotation, etc. I do not at all appreciate that Cadillac/GM took absolutely no accountability when this whole situation could’ve been avoided if the car were probably serviced. Now I need to pay 3,000, rent a car and go through the mental hardship of dealing with this. With a name like Cadillac you would not expect this. I explained to the dealership that I am not comfortable in this lease due to a life threatening situation and I was told to call the dealer that I leased from which is Cadillac in Lynnfield MA. When I called them they told me to contact GM directly, which I did. Once I told the dealer at Baker that I contacted GM directly, as advised I was no longer spoken to as if I were a human being. I am appalled not just by my experience with the dealer but how GM is handling a situation that puts my safety and the safety of others on the road at risk. I hope that if anyone in the future needs to deal with such situation that they are spoken to a lot more professionally than I was considering my life was actually on the line as well as all others on the road.