382 Reviews Found
Confirmed Service Customer
All my concerns were addressed and service was complete. They even did a quick wash when done!
David L.
LEOMINSTER
Business Response
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Confirmed Service Customer
Always a pleasant experience at Baker, now Durand. The people are nice, polite & accommodating. It is always a pleasure to see Shelly in Service. She is an asset to the Dealership.
Sheila S.
AYER
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Was this review helpful?
Confirmed Sales Customer
This is my 2nd purchase with Baker Cadillac. Both were positive experiences. No pressure.
William H.
HUDSON
Business Response
We want all our clients to have a comfortable and stress-free experience with us! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
Was this review helpful?
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Confirmed Service Customer
1st time customer Greeted politely and professionally. Service was excellent and video provided was informative. Waiting area is small but clean and comfortable. Our salesperson recognized me and also greeted me.
David C.
LACONIA
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Was this review helpful?
Confirmed Service Customer
An excellent experience. Repair was made to my total satisfaction. I appreciate the dealership providing a loaner car. I also appreciate the free car wash the dealer gives to all service department customers.
C P.
ATHOL
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Durand Cadillac and we hope to see you again soon!
Was this review helpful?
Confirmed Service Customer
All of my concerns were thoroughly addressed by the dealer and although I wasn't entirely satisfied with the answers it was obvious that these were issues above the dealer's level. Example; Although I bought a brand new car there was a previous owner registered with Onstar whose name kept appearing on my dashboard because i declined Onstar and I am surprised that a vehicle with the Cadillac reputation would have a significant "vibration" in V4 mode which was verified by the dealer to exist in other similar vehicles.
Robert E.
WESTMINSTER
Business Response
Hello, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Was this review helpful?
Business Response
Hello, thanks for your wonderful feedback about our service department. We sincerely value your business and look forward to your next visit! Take care!
Was this review helpful?
Confirmed Service Customer
Thomas Haley was great to deal with from getting a appointment to taking care of a touch screen from GM. Thanks Tom
James E.
PRINCETON
Business Response
Hello, we are happy to hear that you enjoyed working with Thomas. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Was this review helpful?
Confirmed Service Customer
Thank you all for a great service visit. It is truly a pleasure to visit Durand Cadillac and be greeted by a courteous, knowledgeable and highly professional staff. There are none better. The expanded dealership should ensure that more people become aware of the outstanding services you all provide, and become satisfied customers like us.
Lawrence V.
LITTLETON
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Confirmed Service Customer
Always enjoy working with Baker for my car service. They will need to expand their service operations soon. It’s packed to capacity
Joseph B.
LEOMINSTER
Business Response
Hi, we are very happy we could provide you with a positive service experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Was this review helpful?
Confirmed Service Customer
I waited for oil change and tire rotation. Convenient business center where I could work while waiting.
Margaret D.
WINCHENDON
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Confirmed Service Customer
Personal are excellent, service is great....must admit thought it was a bit pricey as did my husband...
Cheryl B.
LEOMINSTER
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Business Response
Hi there, thank you so much for your positive comments about Durand Cadillac! Until the next time we meet, take care!
Was this review helpful?
Confirmed Sales Customer
The staff is so friendly, down to earth, patient, kind, considerate, helpful, knowledgeable, and experienced.
Sharon G.
CLINTON
Business Response
Hi there! We're so happy we were able to help you out! If you're ever in need of more help, please let us know!
Was this review helpful?
Confirmed Service Customer
Great job as always. I'm glad to see that the staff at Baker Cadillae having missed a beat in the transition to Durand Cadillac
Mary B.
LEOMINSTER
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Confirmed Service Customer
The communication through out the service process was excellent.
David C.
HUBBARDSTON
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Was this review helpful?
Confirmed Service Customer
Your service staff is always pleasant, professional and extremely quick and efficient. I am in and out of there with a loaner car in now time. Very convenient hours as well.
Heidi C.
HOLDEN
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.