266 Reviews Found
Confirmed Service Customer
As always professional, efficient and courteous.
Donna S.
JEFFERSON
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Durand Cadillac and we hope to see you again soon!
Was this review helpful?
Confirmed Service Customer
Great service. My previous Cadillac dealer tried to achieve this service level but failed. Durand Cadillac does it.
Wallace B.
WESTFORD
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Was this review helpful?
Business Response
Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Confirmed Service Customer
The people are very pleasant and keep you informed as to the process
Paul R.
FITCHBURG
Business Response
Thank you for your great review! We always want to hear back from our clients and we're glad you had such a positive experience with us. Please let us know if there is anything else we can do for you; we are more than happy to help. We look forward to your next visit. Have a wonderful day!
Was this review helpful?
Confirmed Service Customer
Visited for an annual registry safety inspection on one of our vehicles. This is a great new service offered at Durand and is more convenient than most other options for us. Went smoothly and we were on our way. Thanks to Durand Cadillac for adding this service to the many others offered.
Lawrence V.
LITTLETON
Business Response
We set high expectations for ourselves so it's gratifying to see you had a positive service experience with us. Please don't hesitate to give us a call or stop by if there's anything else we can help you with. Have a wonderful day!
Was this review helpful?
Business Response
Hi Paul, thank you for taking the time to let us know how we did. If you'd like to discuss your concerns with us further, please do not hesitate to give us a call or stop by. We're more than happy to assist! Have a great day!
Was this review helpful?
Confirmed Service Customer
called on a short notice and as always the team came through. glad I have a cady as well as a buick.
Kenneth S.
LEOMINSTER
Business Response
Hi, thank you for the review and high star rating! We're glad our team could help you out on such short notice, and we hope to be of service to you again in the future. Best wishes, Durand Cadillac
Was this review helpful?
Business Response
Thank you for your great review! We always want to hear back from our clients and we're glad you had such a positive experience with us. If you ever need anything else from us, please feel free to give us a call or stop by. We look forward to your next visit! Have a great day!
Was this review helpful?
Confirmed Service Customer
Prompt. Completed all requested repairs. No issues.
William W.
PEPPERELL
Business Response
Thank you for your great review! We always want to hear back from our clients and we're glad you had such a positive experience with us. If you ever need anything else from us, please feel free to give us a call or stop by. We look forward to your next visit! Have a great day!
Was this review helpful?
Confirmed Service Customer
Short visit minor problem was handled as one would expect
James A.
LEOMINSTER
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. We would like the opportunity to address your concerns. Please reach out to us directly at (978) 534-6566 when you have a chance. Thank you, and we look forward to hearing from you.
Was this review helpful?
Was this review helpful?
Business Response
Thanks for the wonderful review! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help! We hope you have a great day!
Was this review helpful?
Confirmed Service Customer
Quick and courteous! Part on order. Coming back Wednesday
William W.
PEPPERELL
Business Response
It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Was this review helpful?
Confirmed Service Customer
The service person was very pleasant and helpful in getting my car serviced. The hand washing I had not seen in years.
Edward K.
SHREWSBURY
Business Response
Thanks for the wonderful review! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help! We hope you have a great day!
Was this review helpful?
Confirmed Service Customer
Shelley is amazing! Very accommodating and helpful.
Christine C.
STERLING
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We're pleased to know we have been able to exceed your expectations and really help you out! We are always more than happy to assist you if anything else comes up. Take care!
Was this review helpful?
Confirmed Service Customer
Recent visit for routine maintenance was like a visit with family. Our thanks to all in the Service Department.
Lawrence V.
LITTLETON
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Was this review helpful?
Confirmed Service Customer
Nice to see Durand Cadillac continuing on with the great people/ service we always received from Baker Cadillac. They took my car, gave me a loaner, then fixed my bluetooth problem and washed the car before I picked it up the same day. Thanks again for the awesome job you do.
David L.
LEOMINSTER
Business Response
We are glad to hear we consistently provide you with great service! We look forward to your next visit! Take care!
Was this review helpful?
Confirmed Service Customer
Shelley is a God sent. She always has this positive personality and nothing is impossible with her. Always has a smile and ready to help you with whatever you need. She is certainly an asset to your organization. But everyone in your service department is wonderful. I just seem to be dealing with Shelley.
Joanne I.
STERLING
Business Response
Thank you for sharing your response to Shelley's outstanding service! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Confirmed Service Customer
I have A brand new 2019 XT4 with 2000 mi. Why am I getting multiple recalls for this car?
David M.
LEOMINSTER
Business Response
Thank you again for taking the time to leave your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!