I really appreciate the courtesy pick up (and loaner) when I need service on my vehicle. I have an extended warranty on the vehicle and was disappointed that the most recent repair was not covered under this warranty. It seemed to me to be a matter of definition and of splitting hairs over the coverage to the part(s) that were defective on the electric window mechanism. It was an expensive repair and I should have had it addressed while the auto was under the factory warranty.
Hello, we regret to hear that you were disappointed with your experience at Durand Cadillac. When you have an opportunity, please give us a call so we can work with you to resolve your concerns. Thank you, and take care.
Had regular oil and filter change ... was also charged for tire rotation. Your competition includes the rotation as part of their service. I think $33 is outrageous for a rotation. It only takes 5 minutes to do ... not impressed.
Hello, we strive to provide great service to all our customers so we appreciate your feedback. Please don't hesitate to give us a call if you'd like to discuss your concerns in further detail. Your satisfaction is very important to us, and we hope to be of assistance in the future. Take care.
Our special thanks and appreciation to Tom Haley and Peter Jokinen for their exceptional and timely help when the cold weather claimed our mature battery. They got us in quickly and had us on our way to happy motoring again. Durand is the best.
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Durand Cadillac! Please don't hesitate to reach out if there's anything we can do for you. Take care.
Tom Haley is efficient and careful in his working with us in carrying out requests for service. He deals competently with issues and adjusting accordingly. Andy also merits compliments for his quality services.
Hi, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Take care.
The mechanic was helpful and very nice. In the past I’ve asked for my bumper to be looked at a few times before at Baker. Customer service told me a on a few occasions it couldn’t be fixed (I think they never checked) but the mechanic put clips on and fixed it (in just a few minutes) That’s after a few years of having it like that and bringing it to Baker for ALL maintenance and repairs.
At the beginning the service dept wasn't friendly or accomodating. It took us 3 wks to get service because we needed a loaner and had to cancel because of ice. 1+ wk each time we tried to schedule..no cars available. Take it or leave it attitude from girl at desk. On day they were to meet me with loaner, no show. When I called > they were 1/2 hr late, girl said we're busy and we don't have a loaner for you unless you want a 2010 Subaru. Again..take it or leave it. I'll leave it. Had to get supervisor, who did try to make ammends and got a suitable loaner. Complained to sales person 2 wks into 3 wk ordeal, w/ no response. After speaking w/ service manager, also spoke with Joel Baker. They brought a loaner. Mostly told me user error, ice causing emmission warning, nothing wrong with balancing, speaker, technology...etc, even though they sat in my lot for 30 minutes trying to figure it out after saying nothing wrong. This is not your father's Cadillac and it's also not your father's Cadillac service philosophy. Wish I could return it and go back to my Lincoln!
Thank you for your honest feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. If you're willing to speak with us further, we'd like the opportunity to turn your experience around. Please contact us at (978) 534-6566 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you soon. Take care!